Return, Refund, and Product Fit Credit Policy

Metabolic Elite LLC | https://www.metabolicelite.co

Last Updated: July 30, 2026

This Policy applies only to purchases made directly through our website checkout. Purchases made through Amazon, external publisher sites, external course or event platforms, third-party test providers, marketplaces, or any other third-party seller or checkout page are governed by that third party’s own return and refund policy.

Metabolic Elite LLC (“Metabolic Elite,” “we,” “us,” or “our”) wants you to be clear about how returns, refunds, exchanges, and subscription-related issues are handled for orders placed directly through https://www.metabolicelite.co (the “Site”). This Return and Refund Policy explains when a purchase may be returned, what items are not eligible for return, how refunds are processed, and what happens when an item arrives damaged, defective, or incorrect.

1. Scope of This Policy

This Policy applies to orders placed directly through the Site for physical products, digital content, educational offerings, and subscription-based orders, unless a more specific policy or offer states otherwise.

Nothing in this Policy is intended to limit any rights you may have under applicable consumer protection law.

2. Return Eligibility for Physical Products

If you purchased a physical product directly from the Site, you may request a return within 30 days after the product is delivered.

• The item must be unused, unopened, and in the same condition in which you received it.
• The item must be returned in its original packaging, with proof of purchase or order number.
• We may refuse returns that are incomplete, damaged after delivery for reasons not caused by us, or otherwise do not meet this Policy.

The unused and unopened product requirements in this Section apply to standard returns. An eligible opened physical product may instead qualify for store credit under the Metabolic Elite 30-Day Product Fit Credit described in Section 3.

3. Metabolic Elite 30-Day Product Fit Credit

We understand that not every product will be the right fit for every customer. If you purchase an eligible physical Metabolic Elite product directly through the Site, open it, try it as directed, and determine that it is not the right fit for you, you may request store credit within 30 days after the product is delivered.

Store Credit Amount

If your request is approved, we will issue store credit equal to the purchase price actually paid for the eligible product after any discounts or promotional adjustments. Unless otherwise required by law, shipping charges, taxes, and other non-product fees are not included in the store-credit amount.

If the product was purchased as part of a bundle, kit, or discounted combination, the store credit will be based on the product’s allocated or reasonably prorated purchase price after applicable discounts.

Store credit:

• May be used toward a different eligible physical product sold directly through the Site.
• Is not redeemable for cash or refundable to the original payment method.
• Is non-transferable and may not be used to purchase gift cards.
• Cannot be applied to purchases made through third-party sellers, marketplaces, or external checkout pages.

Eligibility Requirements

To qualify for the Product Fit Credit:

• You must be the original end-user purchaser.
• The product must have been purchased directly through the Site.
• Your request must be submitted within 30 days after delivery.
• The product must have been used only as directed and must not have been misused, altered, improperly stored, or purchased for resale.
• You must provide your order number, identify the product, and briefly explain why it was not the right fit.
• You must retain the product, its original container, and any remaining contents until your request has been reviewed.

We may also request photographs of the product, packaging, lot number, or remaining contents. In some cases, we may require you to return the remaining product before store credit is issued. Please do not send a product back unless our support team provides return authorization and instructions.

Unless the return is required because of our error or otherwise required by law, the customer is responsible for any return shipping costs associated with a Product Fit Credit request.

Limitations and Exclusions

The Product Fit Credit does not apply to:

• Products purchased from third-party sellers, retailers, marketplaces, wholesalers, or external checkout pages.
• Digital products, educational materials, courses, event access, consultations, testing services, or other non-physical offerings.
• Gift cards, free products, samples, or promotional items for which no purchase price was paid.
• Products identified as final sale or otherwise excluded from this offer at the time of purchase.
• Products purchased for resale, commercial use, or redistribution.
• Products that have been fully consumed before the request is submitted.
• Requests involving suspected fraud, abuse, misuse, or materially incomplete or inaccurate information.

Unless otherwise approved by us, the Product Fit Credit is limited to one approved request for each distinct product per customer or household during any 12-month period.

This program is separate from claims involving products that arrive damaged, defective, or incorrect. Those issues are handled under the damaged, defective, and incorrect-order provisions of this Policy and may qualify for a replacement, exchange, or refund.

Approved Product Fit Credit requests will be issued as store credit rather than a refund. We generally aim to issue approved store credit within 10 business days after completing our review and receiving any requested product return or supporting information. 

4. Items That Are Not Returnable or Refundable

Because portions of our catalog include ingestible supplements, personal-use items, digital education, and externally fulfilled offerings, some purchases are not eligible for return or refund except where required by law.

• Opened ingestible products, including opened supplements, powders, capsules, tablets, probiotics, peptides, and other health or personal-care items, are not eligible for a standard return or refund. However, an eligible opened physical product may qualify for store credit under Section 3.
• Digital products and access-based purchases once delivered, downloaded, streamed, accessed, or otherwise made available to you, including eBooks, downloadable resources, workshop replays, course materials, and similar educational content.
• Gift cards.
• Sale, clearance, promotional, or final sale items that are identified as non-refundable.
• Products or services purchased through third-party sites, retailers, marketplaces, publishers, test providers, or external checkout pages.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly at the email address below and include your order number, a short description of the issue, and photos if available.

After review, we may offer an exchange, replacement, or refund, depending on the circumstances and product availability.

6. How to Start a Return

To request a return, email us with your order number, the item you want to return, and the reason for the return.

If your return is approved, we will send you return instructions and the correct return address.

Please do not send products back to the manufacturer, to our mailing address, or to any address that has not been provided by our support team for your return.

• Unauthorized returns may be refused or delayed.
• You remain responsible for a returned item until it is received and accepted by us.

7. Return Shipping Costs

Unless the return is due to our error or otherwise required by law, you are responsible for return shipping costs.

Original shipping charges are not refundable unless the return is due to our error, a verified damaged or defective item, or otherwise required by law.

For higher-value returns, we recommend using a trackable shipping service and retaining proof of shipment.

8. Refund Processing

Once an approved standard return is received and inspected, we will notify you whether the refund has been approved. Approved standard-return refunds will be issued to the original payment method.

Requests approved under the Metabolic Elite 30-Day Product Fit Credit are issued as store credit and are not refunded to the original payment method. We generally aim to process approved refunds and store credits within 10 business days after inspection or completion of our review.

If you believe a refund was approved but you still do not see it after a reasonable processing period, please check with your bank or card issuer first and then contact us.

9. Exchanges

We generally provide exchanges only for items that arrive damaged, defective, or incorrect, or for other approved returns where replacement inventory is available.

If a replacement is not available, we may issue a refund instead.

10. Subscription Orders

Some products on the Site are offered on a recurring “subscribe and save” basis. If you enroll in a subscription, you are responsible for managing or canceling future renewals before the next recurring order is processed.

You may be able to manage subscription settings through your account or by contacting us before the next renewal is charged.

Once a subscription renewal order has been processed or shipped, that order is treated like any other order under this Policy.

The Metabolic Elite 30-Day Product Fit Credit applies only to the first shipment of a particular eligible product under a subscription. Subsequent renewal shipments are governed by the standard return requirements in this Policy unless otherwise stated at the time of purchase or required by law.

11. Third-Party Sellers and External Checkout Pages

Some products, publications, tests, consultations, or educational offerings referenced on the Site may be sold through third-party sellers or external checkout pages. This Policy does not apply to those purchases.

If you purchased through an external seller or platform, please review that seller’s own policy and contact that seller directly for returns, cancellations, refunds, exchanges, shipping issues, or billing questions.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our offerings, fulfillment practices, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Policy or want to request a return, please contact:

Metabolic Elite LLC

712 Neave Street

Cincinnati, OH 45204

United States

Email: info@metabolicelite.co

Phone: +1 (469) 482-0068

Please send returns to the address below: 

Return Address
Protekt Fulfillment
5529 E Rosedale St.
Fort Worth, TX 76112